Mona Hotel Management

Privacy Policy

l. Introduction

The privacy policy provides information about what your personal data Mona Hotel Management doo Belgrade processes, how we collect and for what purposes we use such data, and what rights you have regarding the processing of your personal data.

Personality information is any information that identifies you or that may identify you, such as your name and surname, day of birth, mailing address, e-mail or physical address, telephone number, IP addresses, your payment cards or bank account number and the like.

2. Data processor

The manager of personal data processing is Mona Hotel Management doo Belgrade (Stari Grad), Cara Uroša 62-64, Belgrade, tel: 011/4 004295, e-mail: office@monahm.com .

3. Collection and processing of personal data

The protection of your personal data is of particular importance to us. Your personal data will only be processed to the extent permitted by law and necessary for the fulfillment of an appropriate purpose (such as: registering guests in our hotels and before the competent authorities, providing services, sending information materials such as newsletters, running SMS campaigns and the like ).

a) Personal data that we collect and process for the purpose of fulfilling our statutory obligations, that is, registering a hotel guest with the competent authorities of the Republic of Serbia:

– name and surname;

– date of birth;

– place of birth;

– residence : city, state, postal code;

– citizenship;

– gender;

– length of stay at our hotel;

– identification on the document information (ID or passport)

We process the above information to fulfill our legal obligation to report foreign guests to the competent authorities of the Republic of Serbia.

b) Personal data we collect and process for the purpose of fulfilling contractual obligations towards you, that is, in order to register you at our hotel and provide you with our e-services:

– name and surname;

– gender;

– address;

– information on the identification document (ID or passport);

– e-mail address;

– telephone number;

– credit card number and payment information;

– Your preferences regarding room type, room views, extra packages and the like;

– the license plate number of your car, in order to provide you with a parking space, that is, make sure that you are indeed a guest of our hotel, which is entitled to a parking space.

We process the above information on the basis of a contract we enter into with you, with the aim of providing and billing our services.

c) Personality information processed to provide you with information on personalized offers and services from Mona Hotel Management doo, as well as contact information for conducting surveys:

– name and surname;

– citizenship;

– address;

– mobile phone number;

– e-mail address.

We process the above information based on our legitimate interest in order to offer you specific services and benefits. We use the information provided to send e-mails, text messages and our newsletters, as well as to interview our guests, in order to improve our offer and provide the best possible service . If you do not wish to be informed of our offer, services and benefits, you may at any time file a complaint with our contact address, and we will stop processing your personal information for this purpose.

d) Information we collect and process in order to promote events that take place in our hotels

We have a legitimate interest in photographing participants of events and courses held at our hotels in order to post such photographs on our website for marketing purposes . If you do not agree with the above, you may object to the processing and posting of the photos at any time at the hotel reception, or by e-mail at office@monahm.com .

e) The information we collect and process is for the purpose of ensuring the safety of persons in our hotels

To ensure your safety, we have a legitimate interest in video surveillance, which can be installed at the hotel entrance, reception desk, kitchen areas, garage entrances, wellness facilities and staff rooms.

We keep videos for up to 30 days.

4. Who do we share your personal information with?

We do not share your personal information with third parties, except in the following cases:

– to fulfill the obligations prescribed by law, such as cooperating with the competent police and criminal authorities;

– to enable to provide you with the services outside the hotel area, based on your request (e.g. arranging a taxi transporation, booking a restaurant, etc.);

– in case of emergencies, in a situation where we have to pass on your information to authorized medical staff to protect your vital interests;

– based on your consent;

– to charge you for our services, we share your banking information with electronic payment service providers.

We may also share your information with third parties so that those individuals can provide us with technical assistance to enable us to send our newsletters, conduct SMS campaigns and the like.

5..Google Analytics and Cookies

Our website uses Google Analytics, a web analytics service created by Google (“Google”). Google Analytics uses so-called “cookies” (text files located on a user’s computer) that allow to analyze the pages you visit. If IP anonymization is activated on our web pages, the IP address of a Google user will be previously shortened within the EU Member State or within the European Economic Community. Only in exceptional cases will full IP addresses be delivered to Google servers in the US and truncated there. IP anonymization is active on our site. On behalf of the Website Operator, Google uses this information to evaluate the use of the Website by users, to produce activity reports on the Website, and to provide further services regarding the use of the Website and the Internet generally by the Website Operator.

The shortened IP address provided by Google Analytics within the user’s browser will not merge with any other information that Google has.

Users can prevent cookies from being stored through the appropriate browser settings. Further, users may prevent the collection (including their IP addresses) of cookies, as well as the processing of this information by Google by downloading and installing a browser add-on, available at the following link: http://tools.google .com / dlpage / gaoptout? hl = de

For more information on Google’s use of data for marketing purposes, settings and opt-out capabilities, please visit the Google website:

https://www.google.com/intl/en/policies/privacy/partners/ (“How Google uses information from websites and applications using our Services”), http://www.google.com/policies/ technologies / a ds

(“Use of information for promotional purposes”), http://www.google.com/settings/ads (“Manage information used by Google to show you advertisements”), and

http://www.google.com/ads/preferences/ (“Determine which ads Google will show you”).

6. Duration of processing

We keep your personal data only within the time limits prescribed by law, or to the extent necessary to fulfill the purpose for which they are processed.

7. Data security

We care about keeping your information safe and secure. Accordingly, we have implemented appropriate technical and organizational measures to protect your personal information from accidental or intentional manipulation, loss, destruction, alteration and unauthorized disclosure.

8. Export of your data from the Republic of Serbia

All your personal data we process are located on servers located in the territory of the Republic of Serbia, and we do not intend to bring your data from the Republic of Serbia.

9. Your rights

With respect to the processing of your data, you have the following statutory rights:

a) Right to copy

If you would like us to provide you with a copy of your personal information that we process, you may contact us with a request to provide such a copy.

b) Right of access

You have the right to request information from us about whether we process your personal information and you have the right to access that information.

c) Right to rectification

You have the right to contact us with a request to correct or supplement such information if you believe that your personal data we process are incorrect or incomplete.

d) Right to delete and right to restriction of processing

If you want to limit the processing of your personal data, or you want us to delete and stop processing, you can contact us with an appropriate request, and we will comply with it in accordance with the law.

e) Right to data portability

You have the right to require us to receive the personal information you provide to us in a structured, commonly used and electronically readable form, and to transfer this information to another operator without interruption.

f) The right to object

If you believe this is justified, you have the right to object at any time to the processing of personal data required for the exercise of our legitimate interests, and we will, if there are legal reasons for doing so, suspend such processing.

You have the right to object to direct marketing or promotional e-mails, sms messages or newsletters that we send you, or you have a right to object to profiling at any time without giving reasons for the objection.

g) The right to revoke consent

In cases where we process your data on the basis of consent, you may withdraw your consent at any time, on the basis of which we will cease such processing.

h) Right to complain

If you believe that we are processing your information in contravention of the law, you have the right to file a complaint with the Commissioner for Personal Data Protection, in accordance with the law.

10. Exercising your rights

In order to exercise the above rights, please contact us by e-mail: office@monahm.com .

In the event that you have contacted us for the above e-mail address in order to exercise any of your rights and if we cannot identify you based on the information we have, there is a possibility that we may require additional information from you in order to fulfil your request according to law.

11. Amendments to the Privacy Policy

Should we decide to change the Privacy Policy, we will post any changes here, and we encourage you to review the updated revised versions of the Privacy Policy from time to time. In the event that new changes to the Privacy Policy require new ways of processing your personal data for which your consent is required by law, we will subsequently request such consent from you.